Customer Service, NYC TLC certification 2026

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Progress: 24% (23/94)

Learning progress ?

1. Passengers who hail a taxicab or SHL must pay the fare when?Not learned 2. If a customer in a wheelchair asks you to let him sit in the front and load the wheelchair in the trunk of the vehicle, you should:Not learned 3. A driver can yell at and threaten a passenger only when the following occurs:Not learned 4. When may a driver refuse to pick up a passenger?Not learned 5. What is not a service dog?Not learned 6. Where can a driver wait for a passenger to arrive?Not learned 7. If The passenger requests it, a driver must:Not learned 8. When driving a Taxicab or SHL, you arrive at the passenger's destination, and she gives you a $20 bill for a $4.50 fare. You do not have change. According to the TLC rules. What should you do?Not learned 9. When inside of Taxicab or SHL, how can a passenger learn the rates of fares?Not learned 10. When can a driver ask for a tip?Not learned 11. Which of the following can a driver do if a passenger leaves property in the vehicle?Not learned 12. If a passenger is unable to enter or ride in the rear passenger seat of the TLC vehicle, you should:Not learned 13. When may a driver refuse to pick up a passenger?Not learned 14. You are picking up a passenger using crutches. The passenger says he will need help and would like to sit in the front seat, what should you do?Not learned 15. A driver may charge a person with a disability an additional fee if the passenger:Not learned